I'm the IT manager for a medium-sized university department. A colleague and I support about 450 computers. These run the gamut from staff desktops to research clusters, from Windows to Linux to Mac. You name it, we've fixed it (and probably broken it, too.) We have particular expertise in Linux, which we've been supporting since 1993, and we're just dipping our toes into OS X.
Everyone who does IT knows that it's really easy to get 90% of the way toward what you're trying to accomplish. It's the remaining 10% that keeps you up late banging your head against the keyboard. The Devil is In the Details.
In this blog I'll be recording useful tips and tricks for dealing with the fiddly bits that are left over after you've done all of the easy stuff.
